At Bymysara, we strive to provide a smooth and timely shopping experience. Below is our shipping policy to ensure transparency and clarity.
1. Shipping Locations
We currently offer shipping within Malaysia. International shipping may be available upon request; please contact us at order@bymysara.com for further details.
2. Processing Time
All orders are processed within 1-2 business days (Monday to Friday, excluding public holidays).
You will receive an email notification once your order has been processed and shipped.
3. Shipping Methods & Delivery Times
We offer the following shipping options:
Standard Shipping: Estimated delivery time of 3-5 business days.
Express Shipping: Estimated delivery time of 1-2 business days.
Please note that delivery times may vary depending on your location and the shipping carrier.
4. Shipping Fees
Shipping fees are calculated at checkout based on the delivery address and shipping method selected.
6. Missing or Damaged Items
If you receive a damaged item or if your order is missing an item, please contact us within 7 days of delivery. We will assist you in resolving the issue and either send a replacement or issue a refund.
7. Address Accuracy
Please ensure that your shipping address is entered correctly at the time of checkout. Bymysara is not responsible for any delays or issues caused by incorrect or incomplete address information.
8. Customs & Import Duties (International Orders)
For international orders, customs fees and import duties may apply. These fees are the responsibility of the customer. Please check with your local customs office for more details before placing an order.
9. Delivery Delays
While we strive to deliver orders on time, delivery delays may occur due to factors beyond our control, including severe weather, holidays, or carrier issues. We appreciate your patience and understanding.